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Our promise to you

Your care and comfort is paramount and we will try to accommodate any special requirements you may have. This may involve arranging an interpreter, a special diet or observing your religious practices.  You may prefer to discuss and receive your care from members of the same sex.  Wherever possible, please telephone us in advance with any specific requests, so we are able to ensure your stay in hospital meets your expectations and is as relaxed as possible.

We observe your rights under the Human Rights Act 1998, the Access to Health Records Act 1990 and the Data Protection Act 1998, and believe that you and all patients within our care have the right:

  • to seek advice regarding any concerns or queries you may have.
  • to be given clear and full explanations of any proposed treatment before deciding whether to consent.
  • to seek a second opinion on your diagnosis and/or treatment by asking your GP for a second referral (our Duty Senior Nurse can provide a list of consultants who practice at the hospital, if required).
  • to have access to your own health records.
  • to be assured that all entries within the health record are confidential.
  • to raise suggestions and complaints about any aspect of the service you feel does not meet our high standards.
  • to request any facilities not available which we will do our best to provide for you.
  • to be assured your privacy and dignity are maintained.

Any questions?

If you have any questions prior to admission, please call us on 020 8936 1200.

Download our Patient Guide

Premium+ patients (pdf 1MB)

NHS patients (pdf 998KB)

If you would like a copy the Patient Guide in large print or an alternative language, please call 020 8936 1214.

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